At DRILLING LAB®, we dedicate to providing you with a pleasant retail experience. If you are not entirely satisfied with your purchase, simply send an email to info@drillinglab.com and our Customer Service will be in touch with you. Please note that delivery fees are not refundable once the order has shipped.

Return/exchange condition:

Based upon Taiwan's laws, we offer product returns for items within 7 days upon receipt of shipment. The return item must be under following conditions:

• The return item must be in the new/original condition with all tags and packing attached.
• Item must not be used.
• Upon dispute, DRILLING LAB® reserves the right to make the final decision.

Refund:

• We will process your return within 7-10 business days of receipt. You will receive an email from PayPal when it is complete.

• If the reason for your return/exchange is not a result of our error, the costs of the return/exchange shipping will be deducted from your refund. All refunds will be offered only after we receive the return item.